IT Service | PowerApp

An application designed to assist users in the factory in reporting hardware issues and tracking the progress of repairs, utilizing the Microsoft Power Platform. This software suite aids in data analysis, solution creation, workflow automation, and even allows for the creation of a Chatbot with minimal coding. It integrates various technologies, including AI, data collection, and data connectors.

What is IT Service App?

An application developed with Power Apps that helps you collect repair request data from users, reducing the time spent on transitioning from phone-based to app-based repair notifications. The app also stores repair request information for each department, allowing users to track the progress of their requests through different stages.

Power Apps is business application development software designed for mobile, tablet, and web development. It enables non-programmers to create their own applications. It can work in conjunction with Power Automate and Power BI, emphasizing low-code development.

Power Automate is a Robotic Process Automation (RPA) software. I use RPA to send notifications via Outlook when employees report issues. RPA sends email notifications to inform employees about their reported issues, and once the IT team completes the repairs, RPA notifies the employees of the resolution.