TI Support Experience: During my time as a Technical Support Intern, I gained in-depth hands-on experience in the field of IT support, focusing on both hardware and software troubleshooting. My primary responsibilities included diagnosing and resolving a variety of end-user issues, from hardware malfunctions to software configuration problems. I performed system upgrades—including RAM, SSDs, and peripheral installations—to improve workstation performance and ensure compatibility with current business applications. I also provided reactive and proactive maintenance on desktop and laptop PCs, including reimaging systems, OS reinstallation, BIOS configuration, and hardware replacement. Additionally, I handled basic network troubleshooting (e.g., checking LAN/Wi-Fi connectivity, IP configuration, printer sharing) and supported software tools such as Microsoft Office, Windows Active Directory environments, and device management platforms. Furthermore, I contributed to improving internal IT processes by documenting common issues and resolutions, helping reduce future downtime. I maintained and repaired other electronic devices used within the organization, such as barcode scanners, projectors, and network switches, showcasing versatility in managing diverse IT infrastructure. This experience sharpened my ability to provide prompt and effective support under pressure, work collaboratively with cross-functional teams, and continuously improve system performance and user satisfaction.